1. Introduction
At NEXTWARE TRADING ENTERPRISE, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review the refund policy outlined below.
2. Eligibility for Refunds
To qualify for a refund, the following conditions must be met:
- The item must be unused, undamaged, and in the same condition as when it was received
- The item must be returned in its original packaging
- A return request must be initiated within 30 days from the date of delivery
3. Return Process
To initiate a return, please send the product(s) to the following address:
NEXTWARE TRADING ENTERPRISE
21-4, Jalan SS23/15,
Taman Sea,
47400 Petaling Jaya,
Selangor, Malaysia
Please ensure the item is securely packaged to avoid damage during transit.
4. Refund Processing
Upon receiving the returned item, we will conduct an inspection to verify its condition.
You will be notified of the outcome—whether your refund request is approved or rejected. If approved, the refund will be processed and credited back to your original payment method within a reasonable timeframe, depending on your payment provider.
5. Non-Refundable Items
The following items are not eligible for refunds:
- Gift cards
- Downloadable or digital software products
6. Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item received is defective, damaged, or incorrect.